The location of the hotel and the whole area around is quite nice. It is a walking distance from central Lisbon where most tourists attractions are and there are some quite nice places for a meal or a drink around the hotel, as well as lots of nice shops if you are in Lisbon for shopping. Staff were incredibly friendly and helpful. Loved the fact you get clean towels and cleaning services in your room every day. The spa facilities and the gym were also very nice and useful to have. There is a restaurant and a rooftop bar that we didn't get to enjoy but seemed good.
Stefan
august 2023
Everything was good, the staff was exceptional, we had a little accident, at first one of the ladies was not friendly, then one of the managers came and the issue was happily sorted the hotel apologized, Mr Artur Conceição the Guest Experince Manager He was very kind and I wouldn't have words to describe it, the way he treated us, He is capable dealing with guests, We found in the room champagne, chocolate, and natas when we were checking out. I will definitely return. I almost forgot we also had a free breakfast as complement 😀
Cristina
mai 2025
We had a truly wonderful stay at the Lisbon Altis Grand Hotel. From the moment we arrived, the staff made us feel welcome and cared for. A special thank you to Philippa, Bruno, and Pedro, who went above and beyond to ensure our comfort throughout our stay. Their warm hospitality and attentiveness were genuinely appreciated — and we were even surprised with a lovely room upgrade, which made our experience all the more special. The rooms were beautifully clean, luxurious, and extremely comfortable, offering a perfect retreat after a day exploring the city. The spa facilities were lovely and relaxing, and although we weren’t able to get an appointment that day, the environment itself added to the overall calm and indulgent atmosphere of the hotel. The location is fantastic, with easy access to many of Lisbon’s key sights, shops, and restaurants. All in all, this was a thoroughly enjoyable stay and we wouldn’t hesitate to return. Highly recommended!
Sam
juni 2025
Delicious breakfast and lots of choice, however cooked breakfast dishes weren't hot, and they could have been made warmer. Excellent location, plenty of walking to the city!
Michael
mars 2024
What an incredible welcome! The hotel has everything you need - spa, gym, pool, a rooftop terrace, hairdressers, the works! We loved how friendly and welcoming the staff were. They called us a couple of times to check how our stay was, if we needed anything. A five star welcome and service. Room service was also excellent. Ordered a club sandwich one evening and they delivered it hot and the portion was so generous! Absolutely loved our stay and how easily accessible the city centre was to the hotel. Thank you so much for the wonderful hospitality and for making our trip to Lisbon so memorable.
Anastasia
november 2024
The staff at The Altis Grand Hotel went out of their way to make us feel welcome and looked after throughout our whole stay. We arrived very late after a delayed flight and our welcome to the hotel couldn't have been nicer. The location is great, in a quiet spot but with easy access to transport and local restaurants/bars etc. Very comfortable bed. Good selection of breakfast options which were regularly replenished. We also loved spending time by the pool and the hot tub, sauna and steam room were all well maintained.
Emma
august 2024
I loved the reception staff. Breakfast was tasty with a good variety of options. The S Jorge Bar and the Roof top Garden they were both exceptional.
Lucas
august 2024
Out of the 4 places I stayed at whilst in Europe, this was by far the best hotel. Photos online are what you actually get, which is rare! The room, breakfast, gym, relaxing lounge to sit, and spa were all exceptional. But it really is staff that make the place a 10. From the moment I arrived, everyone was professional, super friendly, and ensured my stay was comfortable. This place is worth what you pay for as the staff are outstanding. ...also one last thing, my room had a real hairdryer! Not one of those hotel ones attached to the wall that barely works. As someone who does their hair every day, this helped so much.
Kate
juni 2024
I liked the room, the rooftop bar is also pretty nice. The spa area is clean and spacious with so much natural light. I enjoyed the views at the rooftop bar. The bartenders were very friendly and welcoming.
Mohsen
august 2024
you did really well with the blackout (the whole of the country lost electricity for 8 hours). The grace and calm of the staff was amazing. Our family loved the swimming pool. The kids were given sweets and popcorn when we arrived. I love that - Gabriel (8!). Loved the restaurant at the 12th floor. The pool is really beautiful and love the Jacuzzi once it is warm. The chief doorman (in the tails) is ultra charming, kind and handsome!
Nicola
mai 2025
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